YOUR ROLE

As a Junior IT Hardware & Helpdesk Technician, you'll play a hands-on role in supporting the day-to-day IT operations across the studio. You’ll help keep our equipment running smoothly, ensuring that developers have the tools they need to do their best work.

This role suited to someone who’s looking to grow in a practical, fast-paced environment. You'll work closely with our IT team to handle incoming helpdesk issues, carry out repairs, and manage our internal hardware.

If you’re technically curious and motivated to solve real-world IT challenges, we’d love to hear from you!

Please note that this is a temporary (3 month) part-time (2-3 days per week) position.

YOUR RESPONSIBILITIES

• Diagnose and repair hardware issues across our studio.
• Source replacement parts and restore existing equipment to working order.
• Deliver fully functional hardware to users in a timely manner.
• Handle helpdesk tickets using a structured IT ticketing system.
• Set up and configure workstations, gaming PCs, and peripheral hardware.
• Tag and track IT assets, keeping inventory and documentation up to date.
• Support meeting room AV, test setups, and studio events as needed.
• Maintain order and efficiency in the server room and storage areas.

YOUR PROFILE

• 1–4 years of hands-on experience in IT support, ideally with a hardware focus.
• Comfortable diagnosing and repairing desktops, laptops, and PC components.
• Familiar with Windows environments; exposure to AD or Entra ID is a plus.
• Organised and detail-oriented, keeping track of parts, tasks, and tickets.
• Clear communicator with a helpful, service-oriented mindset.
• Able to work independently while escalating issues when appropriate.

NICE-TO-HAVE SKILLS

• Familiarity with IT ticketing systems (e.g. Jira, Freshdesk, etc.).
• Basic networking knowledge (e.g. routers, switches, cabling).
• Experience or knowledge of building custom gaming PCs.
• Exposure to studio environments or development hardware setups.
• Interest in or previous experience in the games industry.

LOCATION

Amsterdam, The Netherlands

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About us

At PLAYERUNKNOWN Productions we believe in a flexible work environment driven by honesty and transparency, empowering both developers and researchers to build the tools that can form the foundation of a new generation of interactive worlds. We are a passionate team of committed individuals from all over the world, working towards building the kind of experience that is only now becoming possible. We believe that the longstanding dream of a massive, immersive world where players are free to do whatever they want is closer than ever before, and we believe that we can make it happen.

PLAYERUNKNOWN Productions is an independent development studio based in Amsterdam, focused on creating massive sandbox worlds. Our multi-disciplinary team is using an array of new and emerging technologies to push the envelope of what is possible with open worlds in gaming. Our goal is to build deep, systemic playgrounds on a planetary scale, populated by thousands of players.

MELBA Team is PLAYERUNKNOWN Productions’ applied research division. Project Melba is a new simulation engine being built from the ground up, utilizing data-driven design, multi-core processing and machine learning at its foundation in order to power virtual worlds on a scale beyond the capabilities of current technology.

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Thinking about applying but not sure you tick every box?

No problem - neither did most of us when we applied. At PLAYERUNKNOWN Productions, we value potential. If this role excites you, we’d love to hear from you. Diverse perspectives make our team stronger and our games better, and we know that people in some groups tend to count themselves out applying for roles when they think they don't tick every box. If this sounds like you, we encourage you to apply. You might be exactly who we’re looking for!